Field Software Service Engineer (Berthoud) - (Berthoud) in Fort Collins, Colorado For Sale

Job Description: Field Software Service Engineer Position Description CGI Federal has an exciting new opportunity supporting the JADOCS mission out of Ft. Carson, CO. The FSE will perform routine system maintenance and computer system administrative functions. Your future duties and responsibilities As a JADOCS Field Service Engineer (FSE), principle duties will include (but not limited to) the following: * Provide onsite JADOCS support * Install JADOCS software and configure system for operation * Interface JADOCS to external C4I systems * Apply hardware and software updates and patches * Maintain and keep Servers in compliance to Defense Information System Agency (DISA) security standards * Provide system administration * Respond to service outages and user trouble tickets * Provide support for various JADOCS network configurations * Setup and verify that interfaces are working and properly configured * Monitor system performance * Maintain knowledge of other C4I systems for interface control * Assist units with exercise and operational planning and support * Provide critical input into accreditation documentation * Assist units to facilitate and develop JADOCS procedures into Joint Fires & Effects integration * Assist in Joint-Targeting Tactics, Techniques, & Procedures (TTP) development * Ensure JADOCS system is high state of readiness to include cyber security assurance * Prepare and submit periodic reports, travel requests, trip reports, and After Action Reports as required. * Implement and operate JADOCS at designated site(s) - Install, configure and maintain JADOCS server(s) & workstations * Ensure JADOCS Server(s) and/or workstations are Information Assurance (IA) / Cyber Security compliant * Coordinate with users, communication systems, network, and C4I application SMEs to resolve computer software and hardware problems * Teach basic user or enhancement training on an as needed basis and conduct collective training prior to joint-level exercises * Backup JADOCS data * Conduct over-the-shoulder training * Be able to develop JADOCS quick start guides and handbooks to assist in JADOCS-user operations * Be able to provide briefings and give demonstrations * Provide support for general Microsoft Operating System and Network administration and troubleshooting. * Provide support as needed to the deployment of JADOCS on both FAT-Client and Virtual Client architecture/network. * Provide JADOCS guidance to JADOCS users for the development of Tactics, Techniques, & Procedures (TTPs) and/or Concept of Operations (CONOPs) of JADOCS procedures in the execution of Joint Dynamic Targeting * Provide Help Desk support to customers via unit's trouble ticket measures for onsite support; provide Help Desk services to remote customers through the use of email and telephone * Instruct basic and recurring user training to US Armed Forces personnel per unit's training program or by request to ensure continuity of operations * Develop briefings and/or training materials to enhance JADOCS user's understanding and increase proficiency * Provide system administration training to A6/N6/G6/S6 Information Technicians/System Administrators to ensure continuity of operations at remote or non-assigned JADOCS FSE support locations * Support JADOCS at CONUS and OCONUS locations worldwide and aboard ships during daily operations, exercises, contingencies, deployments, humanitarian assistance or disaster relief missions, and other operations as required. Required qualifications to be successful in this role * It is a requirement to have at least three (3) years JADOCS experience, solving and analyzing system/software issues in the functional area to which assigned. * Must have security + level II certification. * Must obtain Windows 7 computing environment certification within 60 days. * Must poses excellent oral and written communications skills * Ability to successfully complete the CGI Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment. * Possession of a SECRET security clearance is required to begin employment; Ability to obtain and maintain a TOP SECRET security clearance is required for continued employment; US Citizenship is required. * Minimum of 3 years JADOCS functional experience required. 6 years additional functional experience required in lieu of education. * Certifications for security + level II and windows 7 computing environment. * Proficiency with Microsoft Office software, including Word, Excel and PowerPoint. * Excellent written and verbal skills At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in xxxx, CGI is a leading IT and business process services firm committed to helping clients succeed. We
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